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Elements and Performance Criteria

  1. Advise and mediate with parties
  2. Counsel employees
  3. Provide an employee information and advisory service

Required Skills

This section describes the essential skills and knowledge and their level required for this unit

Skill requirements

Look for evidence that confirms skills in

undertaking effective consultation with stakeholders

using counselling negotiation mediation and conflict resolution

using a variety of words and language structures to explain ideas to different audiences and obtain their agreement

interpreting and explaining complex formal documents and assisting others to apply them in the workplace

preparing written advice and reports requiring reasoning and precision of expression

undertaking discussion using exchange of complex oral information

responding to diversity including gender and disability

Knowledge requirements

Look for evidence that confirms knowledge and understanding of

procedures for handling complaints and grievances

case preparation and presentation techniques

conflict resolution techniques

negotiation and mediation techniques

external industrial relations systems

enterprise and workplace bargaining

changing economic social demographic and labour market conditions and educational trends

government employment relations system

organisational goals policies and procedures relating to advisory and mediation services

equal employment opportunity equity and diversity principles

jurisdictional legislation applying to advisory and mediation services such as privacy legislation occupational health and safety and environment

Evidence Required

The Evidence Guide specifies the evidence required to demonstrate achievement in the unit of competency as a whole It must be read in conjunction with the Unit descriptor Performance Criteria the Range Statement and the Assessment Guidelines for the Public Sector Training Package

Units to be assessed together

Prerequisite units that must be achieved prior to this unitNil

Corequisite units that must be assessed with this unitNil

Coassessed units that may be assessed with this unit to increase the efficiency and realism of the assessment process include but are not limited to

PSPETHCB Maintain and enhance confidence in public service

PSPETHC601B Maintain and enhance confidence in public service

PSPGOVB Apply government systems

PSPGOV601B Apply government systems

PSPHRA Manage retention and separation

PSPHR613A Manage retention and separation

PSPHRA Manage employment relations

PSPHR614A Manage employment relations

PSPHRA Manage performance management system

PSPHR616A Manage performance management system

PSPHRA Manage redeployment

PSPHR617A Manage redeployment

PSPHRA Manage remuneration strategies and plans

PSPHR619A Manage remuneration strategies and plans

PSPLEGNB Manage compliance with legislation in the public sector

PSPLEGN601B Manage compliance with legislation in the public sector

PSPMNGTB Manage diversity

PSPMNGT605B Manage diversity

PSPPOLA Manage policy implementation

PSPPOL603A Manage policy implementation

Overview of evidence requirements

In addition to integrated demonstration of the elements and their related performance criteria look for evidence that confirms

the knowledge requirements of this unit

the skill requirements of this unit

application of the Employability Skills as they relate to this unit see Employability Summaries in Qualifications Framework

the provision of advisory and mediation services in a range of or more contexts or occasions over time

Resources required to carry out assessment

These resources include

legislation policies and procedures relating to advisory and mediation services

workplace scenarios and case studies to capture the range of situations likely to be encountered when providing advisory and mediation services

environmental factors and relevant workplace materials that relate to advisory and mediation services

Where and how to assess evidence

Valid assessment of this unit requires

a workplace environment or one that closely resembles normal work practice and replicates the range of conditions likely to be encountered when providing advisory and mediation services including coping with difficulties irregularities and breakdowns in routine

the provision of advisory and mediation services in a range of or more contexts or occasions over time

Assessment methods should reflect workplace demands such as literacy and the needs of particular groups such as

people with disabilities

people from culturally and linguistically diverse backgrounds

Aboriginal and Torres Strait Islander people

women

young people

older people

people in rural and remote locations

Assessment methods suitable for valid and reliable assessment of this competency may include but are not limited to a combination of or more of

case studies

demonstration

portfolios

questioning

scenarios

simulation or role plays

authenticated evidence from the workplace andor training courses

For consistency of assessment

Evidence must be gathered over time in a range of contexts to ensure the person can achieve the unit outcome and apply the competency in different situations or environments


Range Statement

The Range Statement provides information about the context in which the unit of competency is carried out. The variables cater for differences between States and Territories and the Commonwealth, and between organisations and workplaces. They allow for different work requirements, work practices and knowledge. The Range Statement also provides a focus for assessment. It relates to the unit as a whole. Text in bold italics in the Performance Criteria is explained here.

Parties may include:

employees

workplace diversity officers

managers

union representatives

employee groups

employee associations

government officials

Stakeholders may include:

all those individuals and groups both inside and outside the organisation, that have some direct interest in the organisation's behaviour, actions, products and services, such as:

users of the human resource service

employees at all levels of the organisation

workplace diversity officers

other public sector organisations

union and association representatives

boards of management

government

Ministers

Advisory and mediation servicesmay include:

mediation

conflict resolution

grievance handling

career development

employee counselling

employee contracts

employee conditions

occupational health and safety

organisational development and change

performance management

recruitment and selection

training and development

workers compensation

Legislation and policymay include:

Commonwealth and State/Territory legislation including equal employment opportunity, anti-discrimination and employment law

national and international codes of practice and standards

the organisation's policies and practices

government policy

codes of conduct

codes of ethics

public sector standards

Support professionals and agenciesmay include:

counselling services

mediation services

support networks

employee assistance programs

Methods of promotion of the information and advisory servicemay include:

written documentation

manuals

policy and procedure statements, guides

information brochures and pamphlets

oral advice and guidance

one-on-one meetings

small group meetings

telephone contact and/or electronic mail

training programs